Credit Card

Report lost/stolen CREDIT card here:
membersvc@alpsfcu.org
During business hours 907/ 747-6261
24 hours 800/ 847-2911  (1-800-VISA-911)

Debit Card

Report lost/stolen DEBIT card here:
membersvc@alpsfcu.org
During business hours 907/ 747-6261
Declined transactions  888/ 526-0404
PIN change  877/ 746-6746
Potential fraud 800/ 417-4592

Lost or stolen credit, ATM and debit cards
Report lost or stolen cards as quickly as possible to limit your liability for charges you didn’t authorize. Once you report the loss of your ATM or debit card, federal law says you cannot be held liable for unauthorized transfers that occur after that time:

  • Follow up with a letter or email. Include your account number, the date and time when you noticed your card was missing, and when you first reported the loss.
  • Check your card statement carefully for transactions you didn’t make. Report these transactions to the card issuer as quickly as possible. Be sure to send the letter to the address provided for billing errors.
  • Check if your homeowner’s or renter’s insurance policy covers your liability for card thefts. If not, some insurance companies will allow you to change your policy to include this protection.